FAQ

Product

Where is Eatable™ made?

Eatable™ popcorn is freshly popped weekly and hand-packed in our production facility in Toronto, Canada.

Does Eatable™ popcorn contain real alcohol?

Yes – real alcohol or natural alcohol-flavored extract is infused in our products. Most of the alcohol content gets burned off during our cooking process, leaving only the residual base flavour notes. The final product is virtually alcohol-free.

Is Eatable™ gluten-free?

Yes! Eatable™ popcorn is gluten-free.

I have an allergy–which flavors are right for me?

Each of our popcorn flavors' product pages include ingredients and allergen information.

**If you have a severe allergy, we recommend you avoid our popcorn. Our production facility handles food that contains milk, soy, wheat, and may contain small traces of nuts. We do our best to sterilize our production and packaging surfaces, however there may be traces of these allergens in any of our products.

I have special dietary requirements–which flavors are right for me?

Each of our popcorn flavors are categorized by the following properties: All-Natural, Non-GMO, No Artificial Colours, No Artificial Flavors, Gluten-Free and Nut-free.

Because we use real butter in our recipes, our popcorn is unfortunately not vegan or dairy-free at this time, but we will be working on vegan and dairy-free alternatives in the near future!

What is the shelf life of Eatable™?

Our popcorn remains fresh for 9-12 months from the date of manufacture when stored in an unopened bag at cool room temperature. Since we don't add any artificial preservatives in our products, we recommend enjoying your popcorn immediately once the bag is opened, and finish within one week to ensure the best flavour and texture. But we’re sure you won’t have too much trouble with that.

Can I refrigerate or freeze my popcorn?

We do not recommend refrigerating or freezing Eatable™ popcorn as exposure to extreme temperatures and moisture causes changes to the popcorn's appearance, texture and flavours.

Trust us, it's so good that you won't have a hard time finishing the bag.

Where can I find Eatable™ in stores?

Eatable™ popcorn is available through our online store as well as over 200 retailers across Canada and USA. Check out our Retail Stores page to find a retailer near you.

Company

Where is Eatable™ located?

Eatable™ is based in Toronto, Ontario, Canada.

Do you offer wholesale opportunities?

Yes! We are always interested in making new connections and partnerships with retailers. Head over to our Wholesale page to submit your information and we'll be happy to get back to you.

Do you do branded collaborations?

Yes! We would love to create an Eatable™ experience for your brand. At Eatable™ we offer co-branded product partnerships as well as activation events and retail activations. If you think a custom popcorn flavor is the perfect pairing with your alcohol beverage, reach out to us at marketing@eatable.com.

Can I contact you for media/press inquiries?

Yes! Reach out to us at getpoppin@eatable.com and we’ll be happy to get in touch with you.

Orders

How do I know that my order has been received?

Once you place your order, you will receive an email confirmation with the details. If you do not see it, please make sure to check your junk mail too!

When will I receive my order?

All orders are shipped within 2-5 business days (Monday-Friday) of being placed. Transit time depends on the destination, and shipping method chosen at checkout. Your tracking information is provided via email once your order has been shipped.

Can I change or cancel my order?

In order to promptly deliver our popcorn as fresh as possible, order processing starts almost immediately (during business hours) once you have submitted your order. 

An order cannot be cancelled or changed 24 hours after the order was placed. 

Please reach out to us at cs@eatable.com or call 800-879-2129 x 1 if you need further assistance.

Will I be charged duty fees?

All orders are shipped from our production facility in Toronto, Canada. Orders shipping outside Canada may be subject to local duties or customs brokerage fees that are charged by the delivery courier. It is the customer’s responsibility to pay these charges.

Can I send items to multiple addresses in one order?

Yes! If you want to send multiple packs to different addresses, simply add the products that you are purchasing to your cart. Then, checkout the products by clicking the cart icon which is located on the top right hand corner. After clicking the cart icon, a popup will appear with all the details of the products that you purchased as well as a checkout button. In this case, you want to find a link right under the button that says “Shipping to multiple addresses? Click here”. 

Once you click the link, input the address information and purchase the products. Your order will now be split after checkout into multiple order numbers, and will each have their own tracking information.

Note: the free shipping minimum applies to each shipping address. If the order total going to a separate delivery destination is below the cart value for free shipping, a separate shipping fee may apply.

What payment methods do you accept?

We accept all major credit cards (Mastercard, Visa, Amex) via our secure online checkout. We also accept Apple Pay, Google Pay and Shop Pay (previously Shopify Pay).

By default, all transactions are charged in Canadian Dollars. Prices can be displayed in USD if the currency is toggled in the footer.

Note: USD figures are for reference only–the final transaction will be charged in Canadian Dollars at the time of checkout, and the actual USD conversion will be done through your credit card statement.

How do I redeem a promo code?

To redeem your promo code, please enter the code on the checkout page (after entering shipping/billing info) and click "apply".

Note: Promo codes cannot be combined and only one may be used at a time.

Help, my promo code isn’t working.

Oh no! Here are a few reasons why your code might not be working:

- Your subtotal (before tax and/or shipping charges) does not meet the minimum threshold to use the code.

- The products you are purchasing are not valid for the promo code.

- The code has expired or is no longer valid.

- The code may be one-time use only, and therefore cannot be used again if you have already used it in a previous order.

Please reach out to us at cs@eatable.com if you need further assistance.

Do you offer gift cards?

Yes we do! A perfect option for a picky snacker, we offer digital gift cards in the amounts of $10, $25, $50 and $100. Our gift cards are delivered by email and contain a unique code that can be redeemed at checkout. 

Note: The currency of our gift cards is in Canadian Dollars.

Does my gift card balance expire?

Digital gift cards that are originally purchased directly from Eatable™ for a monetary balance do not contain an expiry date or additional usage fees.

Some gift cards that are awarded as giveaway prizes or other promotional purposes may contain an expiration date that is visible in the original email and the page containing the gift card code.

By using an Eatable™ gift card, you agree to comply with all Applicable Laws. For the purpose of these Gift Card Service Terms, “Applicable Laws” means any and all local, regional, or national laws, rules and regulations related to gift cards or the Gift Card Services.

Gift card balances are similar to currency–the recipient is responsible for the handling of any amounts loaded on the Gift Card, and for the handling of any amounts loaded on the Gift Card that constitute unclaimed or abandoned.

Do you offer bulk discounts for larger orders?

Yes we do! Eatable™ makes the perfect addition for events, fundraisers, corporate gifting, client gifts and employee gifts! If you are looking for a larger quantity, please let us know via email at cs@eatable.com and we’ll provide you with more information for bulk discounts.

Do you offer samples?

Unfortunately, we aren't able to send out any samples at the moment! But we understand, so we do offer a 30 Day Happiness Guarantee in case you don’t love it. So give it a try, and let us know what you think!

How do the subscriptions work?

What products can I currently subscribe to?

As of right now, we are offering a subscription for all of our bundle packs like our Connoisseur's Flight  and our Wine Lovers Trio bundle. To find the subscriptions, go to our shop page and click on the bundle that you are interested in. Then, when you are on the purchase page for that bundle, there is an option to make a one time purchase or to subscribe every month. 

Do I get any discounts for subscribing to a product?

We offer a 10% discount on any product you subscribe to.

How often will my subscription package be delivered?

You have the option to subscribe for delivery every 1,2,3 or 6 months.

Can I get my subscription delivered earlier than usual?

Yes! If you’d like your subscription delivered early, start by clicking on the outlined figure on the top right of the website to access your account. Towards the top, on the left, click “Manage Subscriptions”. Next, you’re going to want to click “Subscriptions” in the bar above. You should now see a list of the products you’re subscribed to. Click on the one you’d like to get delivered early. You should now have the option to click “Order Now”. A pop up will appear on the right asking you to click “Order Now” again. Clicking this will confirm your order to be placed immediately instead of waiting for the next date. It will also show you the new date of your next order date. You will also be charged immediately for your subscription. 

Can I cancel my next delivery without canceling my subscription?

Yes! If you’d like your next delivery to be canceled, start by clicking on the outlined figure on the top right of the website to access your account. Towards the top, on the left, click “Manage Subscriptions”. Next, you’re going to want to click “Subscriptions” in the bar above. You should now see a list of the products you’re subscribed to. Click on the one you’d like to cancel delivery on. You should now have the option to click “Skip this Order” by scrolling down on the page. A pop up will appear on the right asking you to click “Skip this Order” again. Clicking this will confirm your next order to be canceled and wait for the next date. It will also show you the new date of your next order date. You will not be charged until the next order.

How do I cancel my subscription?

Start by clicking on the outlined figure on the top right of the website to access your account. Towards the top, on the left, click “Manage Subscriptions”. Next, you’re going to want to click “Subscriptions” in the bar above. You should now see a list of the products you’re subscribed to. Click on the one you’d like to cancel. You should now have the option to click “Cancel Subscription” by scrolling down on the page. A pop up will appear on the right asking you why you canceled your subscription. Select the option that applies to you and press “Next”. Fill in your feedback and then click “Cancel”. Clicking this will confirm your subscription to be canceled. You will no longer be charged for this subscription.

Shipping

Where do you ship to?

Currently, we ship to Canada and the USA (48 contiguous states).

Do you offer free shipping?

Orders of $75+ delivered to all Canadian provinces or the 48 contiguous states will qualify for free shipping. We are unfortunately unable to offer free shipping to the Canadian Territories, Alaska, Hawaii and Puerto Rico at this time.

The "Free Shipping" option must be selected at checkout, and your order will be delivered by Standard shipping.

Are there currently any shipping delays due to COVID-19?

Due to COVID-19, our shipping couriers are not able to honor delivery guarantees. Unfortunately, shipping delays are not under our control.

Rest assured, we are making every effort to ship each order out as soon as possible to allow a few extra days for your package to reach its destination.

If you have a time-sensitive order, please contact us at cs@eatable.com first. Thanks for your patience, and stay safe!

I’m not seeing free shipping at checkout.

There may be a few reasons why you may not see free shipping at checkout: 

- Your subtotal (before tax and/or shipping charges, and after promo discounts) does not meet the minimum threshold for free shipping.

- The "Free shipping" option must be selected as the shipping method at checkout. If your order total does not meet the requirement above, it will not show up as a selection.  

- If your order previously did not meet requirements, and was changed, please ensure that the shopping cart is updated by clicking the "update" button on the cart, or by refreshing your browser window. The "free shipping" option should show up as a selection.

If you are shipping your order to multiple addresses, the value of each individual shipment's items must total at least $75 or more to qualify for free shipping to each location. Otherwise, delivery fees per each location may apply.

Please reach out to us at cs@eatable.com if you need further assistance.

What kind of packaging will I receive my order in?

Your popcorn will be shipped in a heavy-duty mailer box, and may be padded to ensure minimal breakage to each tasty kernel.

Do you offer gift packaging?

Yes! Before adding a product to your cart, we provide the option to include a custom gift message on your packing slip. (Don’t worry, we don't include prices on our packing slips).

We also offer orders to be wrapped in a black gift bag for only $5. You will also find that option on the product page before adding to cart.

Refunds & Exchanges

Do you offer refunds and exchanges?

Eatable™ offers a 30 Day Happiness Guarantee for new customers to try our products risk-free! 

As a small business who takes pride in crafting our snacks with the highest standards, your happiness is our greatest compliment. It's important to us that you love your popcorn. If you experience an issue, we’ll make it right, always.

In the event that your snacking experience was not up to your expectations, email us at cs@eatable.com with your order number and details, and we'll gladly send instructions so you can claim a refund.

Note: Replacements or refunds must be requested and processed back to the original payment method within 30 days of the initial purchase transaction. Happiness Guarantee refunds are issued less our cost of shipping (up to a max of 20% of the total order value), and are applicable to Eatable™ branded food products only (not applicable on gift items/accessories or gift cards). There may be some cases where we require unused product to be returned to verify quality control issues.

Other refunds may be extended in certain circumstances pending our review and approval.

How do I make a refund request?

If you have any questions or concerns regarding your order, email us at cs@eatable.com. Please include your name and order number for reference.

Our Guarantees

What is your 30 Day Happiness Guarantee?

As a small business who takes pride in crafting our snacks with the highest standards, your happiness is our greatest compliment. That's why we offer a 30 Day Happiness Guarantee for you to try our popcorn risk-free. 

In the unlikely event that your snacking experience was not up to your expectations, email us at cs@eatable.com with your order number and details, and we'll gladly send instructions so you can claim a refund.

Note: Replacements or refunds must be requested and processed back to the original payment method within 30 days of the initial purchase transaction. Happiness Guarantee refunds are issued less our cost of shipping (up to a max of 20% of the total order value), and are applicable to Eatable™ branded food products only (not applicable on gift items/accessories or gift cards). There may be some cases where we require unused product to be returned to verify quality control issues.

What is your Freshness Guarantee?

At Eatable™, we guarantee the highest quality snacks made with the freshest, natural ingredients–an enjoyable snacking experience every time. 

In case of damages or product defects, we'll reship product purchased in the last 30 days directly from our website. Please email cs@eatable.com with your order number and details, and we'll gladly reship replacement products out to you.

Note: Replacements or refunds must be requested and processed back to the original payment method within 30 days of the initial purchase transaction. Happiness Guarantee refunds are issued less our cost of shipping (up to a max of 20% of the total order value), and are applicable to Eatable™ branded food products only (not applicable on gift items/accessories or gift cards). There may be some cases where we require unused product to be returned to verify quality control issues.

Still got questions?

Feel free to use our customer service chat in the bottom right corner of your screen, or send us an email at cs@eatable.com.

Get Your Fix @EatableINC